Virtual Administrative Assistant Services, Office Help, Web Design & Maintenance Services for Small Business Owners & Individuals in the San Francisco Bay Area and Anywhere in the U.S.
Go To... Core Competencies Professional Experience Computer Proficiencies Software Online Services My Background
- Highly accomplished professional with diverse experience poised to transition to virtual assistance for small business owners.
- Offer outstanding administrative and project management skills.
- Exceptionally well organized, efficient and disciplined.
- Excel at multi-tasking and time management.
- Possess well-developed interpersonal skills.
- Business administration expertise.
- Strong coordination skills to work with management, cross-functional teams and vendors/clients in the execution of daily tasks.
- Exceptional team leader with strong ability to generate and maintain records, oversee projects, keep team on track and meet deadlines.
- Versatile in many computer operating systems and programs.
- Excellent written/verbal communication skills.
- Tenacious problem solver, including but not limited to computer issues and technical difficulties.
- Skilled at web site design and maintenance as well as search engine optimization.
Haley Productions’ Interactive Games – Richmond, CA, 1987-Present
Founder, Owner, Writer, Game Designer
Design and sell downloadable scavenger hunts, murder mystery dinner party games, team building activities and kids' games. Handle all administrative tasks, database management, bookkeeping, customer service (including order follow up), sales and marketing (including pay per click campaigns, press releases and e-newsletters), web design and maintenance, search engine optimization and online shopping cart. Website.
Susan Zemanek Web Design – Richmond, CA, 2005 – Present
Web Designer, Search Engine Optimization Specialist
Design, overhaul and maintain web sites for individuals, small businesses and first time web site owners; optimize web sites for search engines. Website.
Susan Zemanek Virtual Assistant Services – Richmond, CA, 2005 – Present
Virtual Assistant, Project Manager
Remotely provide ongoing and as needed administrative support to small businesses.
Three Rivers Guide Service - Weed, CA, 2007 - Present
Webmaster, General Administrative Assistance
Design and maintain website, SEO, maintain local listings on Google, Yahoo & Bing, desktop publishing, miscellaneous office tasks. Website.
Michaud Vineyard - Soledad, CA, 2011 - Present
General Virtual Administrative Assistance
Write and send monthly e-newsletter, desktop publishing, maintain various client databases, import data into Quickbooks, miscellaneous office tasks.
Rural Heart Centers of America – Green River, WY, May – September 2009 (organization now defunct)
Executive Virtual Assistant
Provided administrative support to the general organizational operations of this non-profit. Worked directly with the founder and chairwoman as her executive assistant. Maintained her calendar and appointments. Set up and organized virtual meetings using Web-Ex and GoToMeeting. Set up and organized monthly Board of Director virtual meetings, took minutes, created meeting agendas. Corresponded by phone and email with vendors, hospitals, doctors, medical facilities, government agencies and government representatives in Wyoming, Texas, Arizona and Washington D.C. Generated and maintained records and reports. Created a database of contacts. Maintained a library of documents including legal documents such as non-disclosure agreements. Maintained a project/task sheet for the Board of Directors. Did online research including research for executive salaries, BOD code of ethics and job descriptions, grants, hospitals, doctors and other medical facilities. Used Visio to create Board of Director organizational charts for all RHCA entities. Wrote letters, filled out insurance applications, created content for web site such as important meetings announcements and performed other miscellaneous office tasks.
Castle Rock Web Designs – Green River, WY, May – September 2009 (company now defunct)
Project manager, web designer, search engine optimization specialist
Designed and optimized web sites for search engines positioning. Managed all projects and design staff. Kept team on task and on schedule. Corresponded with clients and created client agreements. Used IStock to populate sites with photos.
- Computer tech support and issue resolution
- Data entry & processing
- Desktop publishing
- Domain/hosting account set-up
- Editing/proofreading
- Internet research
- Mailing list administration
- Miva Merchant 5 e-commerce shopping cart set-up
- Newsletter/e-newsletter creation
- Pay per click advertising account management
- Press releases
- Search engine optimization/SEO
- Web site design (HTML & CSS)
- Web site maintenance/content management
- Word processing
- Adobe Acrobat
- Adobe Dreamweaver CS4
- Adobe Photoshop CS4
- Microsoft Excel
- Microsoft Publisher
- Microsoft Outlook
- Microsoft Word
- Mozilla Thunderbird
- PowerPoint
- Quickbooks
- Quicken
- Bing Local
- Bing Webmaster Center
- Constant Contact
- ENewsletters Online
- Go To Meeting
- GoDaddy
- Google Adwords
- Google Analytics
- Google Apps
- Google Places
- Google Webmasters Tools
- IStock
- Mailchimp
- Miva Merchant 5 E-Commerce Shopping Cart
- PayPal
- Salesforce
- Sharepoint
- Shopping cart payment gateways and merchant services
- Various web site hosting control panels
- Web Ex
- Yahoo Local
If you need a service that is not listed on this page, please contact me. I can learn anything and learn it quickly (on my own time of course).
In 1987 I started my own company, Haley Productions. It began as a murder mystery dinner theater company and in 1993 I expanded it to include corporate scavenger hunts. At that time I also adapted the murder mystery dinner scripts and scavenger hunts to sell as do-it-yourself downloadable games and I began creating kids' games. These downloadable games became so lucrative I was able to close my mystery dinner theater and my facilitated scavenger hunt business. Haley Productions' Interactive Games now just about runs itself, 24/7; the online order processing is automatic and all games are immediately downloaded at checkout. I also have a web design, search engine optimization (SEO) and web maintenance business. I love the total experience of running a small business and feel this hands on knowledge makes me uniquely qualified as a skilled virtual assistant. While I'll always have projects to do for Haley Productions, I need more projects to keep me busy - YOUR projects (which will ALWAYS be my priority).
Service Area
ANYWHERE IN THE U.S. San Francisco, Marin County (Corte Madera, Fairfax, Greenbrae, Larkspur, Mill Valley, Novato, San Anselmo, San Rafael and Tiburon). The East Bay (Alameda, Albany, Berkeley, Brentwood, Castro Valley, Concord, Danville, Dublin, El Cerrito, Emeryville, Fremont, Hayward, Lafayette, Livermore, Martinez, Oakland, Orinda, Piedmont, Pinole, Pleasant Hill, Pleasanton, Richmond, San Leandro, San Lorenzo, San Ramon, San Pablo, Sunol, Union City and Walnut Creek). The Bay Area Peninsula (Atherton, Belmont, Brisbane, Burlingame, Daly City, Foster City, Half Moon Bay, Hillsborough, Los Altos, Menlo Park, Millbrae, Mountain View, Pacifica, Pescadero, Palo Alto, Redwood City, San Bruno, San Carlos, San Mateo and Woodside). Napa and Sonoma.
Susan Haley-Zemanek 415-260-6051 susan@skilledvirtualassistant.com
